gbaze Privacy Policy

gbaze ("we", "us", or "the platform") operates a safe and trusted online casino and betting service for players in Bangladesh. This privacy policy explains how we handle your personal information when you register, log in, or use any service on gbaze.cam. By continuing to use the service, you agree to the terms of this policy.

1 What Information We Collect

The following types of information are collected on the gbaze platform in order to deliver proper service, ensure account security, and meet legal obligations:

1.1 Identity and Account Information

• Full name, date of birth, and gender
• Email address and active mobile number
• Username and password (stored in encrypted form)
• National ID (NID) or passport number — where identity verification is required
• Current address

1.2 Financial Transaction Information

• bKash, Nagad, Rocket, Upay, or bank account numbers used for deposits or withdrawals
• Transaction history, amounts, and dates
• Wallet balance and bonus usage records

1.3 Technical and Usage Information

• IP address, device type, and operating system
• Browser type and version
• Time spent on the site, pages visited, and click patterns
• Cookies and session identifiers (see the cookie policy below for details)
• Login timestamps and geographic location (approximate, IP-based)

1.4 Communication and Support Information

• Live chat messages and support ticket contents
• Communications sent by email
• Complaint and feedback records

2 How We Use Your Information

Collected information is used only for the following purposes:

• Account management and verification: Completing registration, confirming identity, and keeping your account secure.
• Service delivery: Accepting deposits, processing withdrawals, issuing bonuses, and keeping gaming services running.
• Customer support: Answering questions, resolving issues, and improving service quality.
• Security and fraud prevention: Preventing unauthorized access, money laundering, or fraudulent activity.
• Legal compliance: Maintaining records to comply with applicable laws and regulations.
• Personalized experience: Displaying relevant games and offers based on your preferences.
• Marketing communications: Sending promotional messages only with your consent (you may withdraw this at any time).
• Technical improvement: Using anonymous analytics data to improve site performance and security.

3 Data Sharing and Third Parties

gbaze does not sell your personal information. Information may be shared with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the information necessary to complete a transaction.
• Technology service providers: Contracted companies providing server hosting, cybersecurity, and software services — who are bound to uphold our privacy standards.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, and other providers receive the minimum session information needed to operate games.
• Legal authorities: Information may be provided as part of a court order, investigation, or legal process.
• Fraud prevention agencies: Cooperation with relevant regulatory bodies to prevent financial crime.

4 Cookie Policy

gbaze.cam uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve site functionality.

Types of Cookies We Use

• Essential cookies: Required to maintain login sessions, security tokens, and account access — the site cannot function without these.
• Functional cookies: Used to remember your language preferences, game settings, and personal customizations.
• Analytics cookies: Collect anonymous statistics to understand which parts of the site are used most.
• Security cookies: Used to detect fraudulent activity and protect your account.

You can disable cookies from your browser settings, but doing so may limit some site functionality.

5 Data Storage and Security

The security of your information is gbaze's top priority. We apply the following technical and organizational measures:

• SSL/TLS encryption: All communications and transactions are handled through encrypted channels.
• Password hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-factor authentication (2FA): An additional layer of security on your account.
• Access controls: Only authorized staff can view your information, and only when there is a specific need.
• Regular security audits: Routine checks are conducted to identify and address system vulnerabilities.
• Data backups: Secure backup systems to prevent data loss.

Retention Period

Data retention periods are determined based on legal requirements and business purposes:

• Account information — for as long as the account is active and for up to 5 years after closure.
• Financial transaction records — for up to 7 years (in accordance with financial regulatory requirements).
• Communication and support records — for up to 3 years.
• Cookie and session data — automatically deleted at the end of a session or when the set expiry period passes.

6 International Data Transfers

gbaze uses international server infrastructure. As a result, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• Destination servers maintain adequate data protection standards.
• Transferred data is sent via appropriate encryption.
• Third-party hosting providers are contractually bound to uphold our privacy standards.

7 Your Rights

As a gbaze user, you have the following rights regarding your own information:

To exercise any of the above rights, please contact our support team. We will try to respond within a reasonable time after receiving your request. However, additional time may be needed for identity verification.

8 Protection of Minors' Information

gbaze provides services only to persons aged 21 or above. We do not knowingly collect personal information from minors. If a minor has registered and we become aware of it, the relevant account and information will be deleted immediately.

If a parent or guardian believes their minor child is using this platform, please notify our support team immediately. We will take the necessary action promptly.

9 Marketing and Communications

If you gave consent to receive promotional messages at the time of registration or at any point afterwards, we may send offers, bonuses, and updates by email. You may withdraw this consent at any time by:

• Turning off notifications from your account settings.
• Clicking the "Unsubscribe" link at the bottom of any email.
• Notifying our support team directly.

Withdrawing consent will not stop transaction-related emails (deposit confirmations, withdrawal notifications, security alerts) from being sent.

10 Steps in the Event of a Data Breach

If there is any reason to believe your data security has been compromised, gbaze will take the following steps:

• The internal security team will begin an investigation immediately after the incident is identified.
• Users who have been affected or are at risk of being affected will be notified as quickly as possible.
• Immediate remedial action will be taken and the system will be updated to prevent future recurrence.
• Applicable regulatory authorities will be notified within the required timeframe.

11 Policy Changes

gbaze reserves the right to update this privacy policy as needed. When significant changes are made, we will:

• Update the "Effective Date" on this page.
• Notify registered users by email or by posting a notice on the site.
• Continued use of the site after any change will be considered acceptance of the revised policy.

You are therefore advised to review this policy from time to time — especially when you receive a notification about an important update.

12 Applicable Law and Jurisdiction

This privacy policy is prepared and governed in accordance with the applicable laws and regulations of Bangladesh. Any dispute relating to this policy will be resolved under the laws of Bangladesh.